Kennesaw State
University
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DEPARTMENT OF
COMPUTER SCIENCE AND INFORMATION SYSTEMS
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Spring 2006 |
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IS 8826/01,
Information Systems Services |
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W 8PM-1045PM,
CL 2005 |
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Course Information | Policies | Student Email & Web | Schedule
| Assessment | Course Format
| Computer Labs |
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Course
Description:
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This
course discusses the design and management of the service functions performed
by the Information Systems organization. Topics include: Managing help desks,
customer support, training end users, employee professional development
programs for IS employees, documentation management, and marketing IT
products. Internal and external clients are considered. In
particular, the course analyzes the impact of technology on society and the
resulting issues for IT managers in terms of meeting the needs of end users
and employees. |
Prerequisites:
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Full
admission to the MSIS Program or permission of the MSIS Director. |
Textbook and
Resources:
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These textbooks will be used to support the
learning outcomes for this course, through readings, examples, and exercises. American Psychological
Association (2001). Publication manual of the American Psychological
Association (5th
edition). Washington, DC. [ISBN 1-55798-7912] DePalma,
Paul (Ed.) (2005/2006). Computers in
society 05/06 (12th ed.).
McGraw-Hill/Dushkin: Dubuque, IA. [ISBN 0-07-296886-9] Doukidis, Georgios,
Mylonopoulos, Nikolaos, & Pouloudi, Nancy (2004). Social and economic transformation in the digital era. Idea Group
Publishing: Hershey, PA. [ISBN 1-59140-267-0] |
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Instructor:
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Dr.
Amy B. Woszczynski |
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Office:
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CL
3005 |
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Email
Address: |
(24/7
availability – preferred form of communication) |
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Phone: |
770.423.6572 |
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Office
Hours: |
T
2PM-5PM W
330PM-6PM Th
1030AM-12PM **Note
that occasionally, I may have to attend a meeting or University function
during scheduled office hours. Therefore, you are encouraged to make an
appointment when possible.** |
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Fax
Number: |
770.423.6731
(may take 2-3 days to respond) |
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Website
Address: |
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Learning
Outcomes:
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As
a result of completing this course, students will be able to: ·
Explore and document comprehensive, professional development programs
for IS professionals. ·
Analyze emerging issues in IT, including teleworking. ·
Discuss the economics of IT products and services. ·
Describe the Digital Divide and global implications for IT managers. ·
Explore the implications of the open source movement on IT managers,
end users, employees, and society. ·
Analyze security and trust concerns and implications for IT managers. ·
Describe how to organize and manage knowledge workers and
organizational knowledge. ·
Discuss the implications of temporary workers and immigration on the IT
managers and IT employment. ·
Analyze the employee’s right to privacy vs. the employer’s right to
search. ·
Explore the inherent risks of using technology and implications for IT
managers and organizations. ·
Discuss global issues of concern for IT managers. |
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Policies: |
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Lecture Notes: All
lecture notes, announcements, assignment guidelines, and the like will be
available on the class Web site: http://courses.kennesaw.edu Exams: There
will be no make-up assignments or exams. It is the student’s responsibility
to arrange for an excused absence before the scheduled due date. A grade of
zero will be assigned for all assignments missed without an excused absence.
If an emergency arises on the day of a scheduled assignment, and the
instructor deems that the absence is excused, the student may be allowed to
substitute a research paper or essay exam (instructor’s option) for a missed
exam or assignment. Written verification of the excused absence must be
provided to the instructor. Guidelines
for Submitting Work: All
hard-copy submissions should be arranged properly and stapled
together. All assignments are due at the beginning of class, so if you are
sending me an assignment via e-mail, it should be sent no later than the
class start time. Late assignments will not be accepted! If you have
any questions about your grades, contact me immediately. The end of the
semester is too late to argue for grade changes on earlier assignments. Participation: Learning through
discussion is best achieved through an active and enthusiastic debate. Feel
free to offer your comments and to challenge (in a positive way please!)
other class members on their observations during class discussion or on the
class discussion board. WebCT: To login to WebCT, you will need to know your WebCT login
ID and your PIN. Detailed instructions for determining your WebCT login can
be found at http://online.kennesaw.edu/webct-help/index.html.
You should forward your WebCT e-mail forwarded to your preferred e-mail
address. Go to: Mail…Message
Settings…Forward my mail to: and
enter your preferred e-mail address. If you do not forward your e-mail, I will
not respond to your mail questions. Instructor
Absence:
Normally I am in class on time. If I am more than 20 minutes late and prior
arrangements have not been made, class is canceled. |
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Diversity
Statement:
All courses offered by the Computer Science and Information Systems
department will adhere to the KSU policy that prohibits discrimination on the
basis of race, religion, color, sex, age, disability, national origin, or
sexual orientation.
Withdrawal
Policy: |
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Enrollment
Policy: |
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Only those students who are enrolled in the class may attend
lectures, receive assignments, take quizzes and exams, and receive a grade in
the class. If a student is
administratively withdrawn from this course, they will not be permitted to
attend class nor will they receive any grade for the class.
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Email Policy:
The instructor guarantees replies to emails received from your
Kennesaw email account (netid@students.kennesaw.edu) and mail messages sent
through your specific WebCT course (http://courses.kennesaw.edu).
Emails sent from other email domains may not reach the instructor's mailbox. In
order to ensure receipt/responses to your email be sure that you communicate
with the instructor via your Kennesaw email account or via WebCT.
Electronic
Devices
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In order to minimize the level of distraction, all beepers and cellular
phones must be on quiet mode during class meeting times. Students who wish to
use a computer/PDA for note taking need prior approval of the instructor
since key clicks and other noises can distract other students. Recording of
lectures by any method requires prior approval of the instructor. Students using a laptop in class should not
check their email, browse the web, or in other way detract from the focus of
the class.
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Classroom Behavior
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Students are reminded to conduct themselves in
accordance with the Student Code of Conduct, as published in the
Undergraduate and Graduate Catalogs.
Every KSU student is responsible for upholding the provision. For more details, visit http://ww.kennesaw.edu/academicaffairs/acadpubs/ucat2003-04/x.genpolicies%20.pdf
. Students who are in violation of
this policy will be asked to leave the classroom and may be subject to
disciplinary action by the University. |
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Student Email and Web Account Access:
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KSU uses a central authentication server that will allow one
username and password to be used by all KSU users to access an increasing
variety of applications (email, WebCT etc.) This unified network
identification is referred to as your "NetID". The source for
university-provided email and web space for students is located at http://students.kennesaw.edu . Students
have access to this system once they have established their NetID. This
system will provide email service through a web based interface, FTP and
SFTP. Web Address:
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Tentative
Course Schedule: Subject to change
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Week
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Date |
Topic |
Chapters |
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1 |
1/11/2006 |
Introduction
to Course |
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2 |
1/18/2006 |
Social
Context of Computing in the Digital Age |
DMP
I CIS
1-3 |
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3 |
1/25/2006 |
Economics
in the Digital Age |
DMP
II CIS
4-9 |
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4 |
2/1/2006 |
Social
Issues in the Digital Age |
DMP
III CIS
16-22 |
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5 |
2/8/2006 |
The
Digital Divide |
DMP
IV Assignment #1 Due |
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6 |
2/15/2006 |
Trust,
Security, and Privacy |
DMP
VII, VIII CIS
13-15 |
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7 |
2/22/2006 |
Risk |
CIS
31-36 Outline Due |
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8 |
3/1/2006 |
No
class, SIGCSE |
Assignment #2 Due |
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9 |
3/8/2006 |
No
class, Spring Break |
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10 |
3/15/2006 |
Regulation
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DMP
X CIS
23-30 |
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11 |
3/22/2006 |
New
Models for the Digital Economy |
DMP
XI, XIV |
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12 |
3/29/2006 |
Labor
Issues in IT |
DMP
XVI CIS
10-12 Assignment #3 Due |
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13 |
4/5/2006 |
Knowledge
Management |
DMP
XVII, XVIII |
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14 |
4/12/2006 |
No
class, SIGMIS/CPR |
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15 |
4/19/2006 |
International
Issues |
CIS
37-42 |
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16 |
4/26/2006 |
No
class, Project Work Day |
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Final Exam |
5/3/2006 |
8PM-10PM |
Research Paper Due |
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Special Dates: |
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Holidays/No Class |
3/8/2006 |
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Last day to withdraw without penalty |
3/3/2006 |
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Last day of class |
4/26/2006 |
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5/3/2006,
8PM-10PM |
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5/11/2006
and 5/12/2006 |
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Notes: |
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Ø
The syllabus is tentative & may change. All changes will be
announced in class & posted on the web. Ø
An outline of all lectures is available on the class web site. Ø
Refer to University published material for information on date
changes. Ø
Any student who needs special assistance or accommodations, please see
me after class. |
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Computer Labs:
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Please
be aware of and follow all computer
lab user policies. Burruss Building
The
labs on the fourth floor of the Burruss Building are open 7 days each week. See the schedule below. The Burruss labs are open most holidays
however they are closed during most semester breaks. Be prepared to show your current student ID
card upon entering the lab. The telephone number of the Burruss Building lab
is 770-423-6110. LAB
HOURS:
SUMMER
HOURS:
Science and Mathematics Building
The
lab in SC 228 of the Science and Mathematics Building is open as listed
below. The telephone number of the
Science and Mathematics Building lab is 770-499-3351.
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Owl Printing System: |
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Assessment
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Assignments (60%) |
3
equally weighted assignments. |
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Research Paper (40%) |
An
individual research paper on a topic related to IT Services is due 5/3/2006.
A preliminary outline of the research paper is due 2/22/2006. The paper
should be of sufficient length to adequately explore the topic. The paper
should be double-spaced, include at least 5 outside references, and must use
APA format throughout (consult the APA Style Guide). Each student will
prepare and present an overview of the research during the last 4 class
meetings. Students are expected to attend all presentations and ask relevant
questions. 10% of the project grade is based on attendance and participation
during peer presentations. |
TOTAL
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100% |
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Grade Evaluation |
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A |
90%
- 100% |
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B |
89%
- 80% |
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C |
79%
- 70% |
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D |
69%
- 60% |
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F |
59%
or below |
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Student Course Evaluation: |
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Acquiring Final
Grades:
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The final
grades for this course will be posted to the student’s permanent record using
the KSU Banner system. Students may
acquire their final grades by accessing their Banner account online. Grades are no longer mailed to students. Students needing verification of grades or
enrollment should request either an official transcript or an enrollment
verification through the Office of the Registrar. |
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APA Documenting Examples: All MSIS students are required to have a copy of the American
Psychological Association (APA) Publication Manual, available in the KSU
bookstore and elsewhere. When
any portion of another author's work is used, whether it be from a course
textbook or outside work, including the World Wide Web, in whole, in part, or
paraphrased, that work must be cited. Proper citation formats are provided on
the reverse of this document. Failure to do so can result in Academic
Misconduct Proceedings. There
are two components to a proper citation: the text citation and the reference
or endnote. The text citation will usually consist of the author's or
authors' last name(s) and the year of the publication. The endnote citation
will read as follows: Books Last-name, First-initial. (Date). Book
title. City, State: Publisher. A reference for a
single-author book: North, M. M. (1996). Virtual
reality technology. New York: Best Press. A reference for a
multi-author book: North, M. M. & Blade, R. A.
(1998). How to build skills for research. Colorado Springs: IPI Press. Journals Last-name, First-initial.
(Date). Article title. Journal Title, Volume(Issue), pages. Journal Reference: Here
is an article in Volume 45, Issue 3, spanning pages 54-61. Kelly, F. G. (1997).
Networking made efficient. Journal of Computer Networking, 45(3),
54-61. Conference Proceeding Vanner, F. D. (1996). A survey
of medical issues using virtual reality. Proceedings of the Virtual
Reality Medical Technology. 119-132. Nice, France. |
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APA
Documenting Examples Continued: |
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World Wide Web (from http://www.apa.org/books/pubmant.html): Available references from the web include:
newspaper articles, newsletters, journals, research papers, government
reports, online books or brochures) Minimum requirements for documenting a reference
from the web should include: a document title or description, a date (either
the date of publication, update, or retrieval date), a complete URL. If possible, identify the author(s) of the
document. Entire site no specific
page. Last-name, First-initial. (Date).
Title. Publishing information. Retrieved from the World Wide Web on mm/dd/yy:
URL. Kidspsych is a wonderful
interactive Web site for children (http://www.kidspsych.org).
No reference entry is needed. Citing Specific Documents on a Web Site: American Psychological
Association. (1995, September 15). APA public policy action alert: Legislation
would affect grant recipients [Announcement]. Washington, DC. Retrieved January 25,
1996, from the World Wide Web: http://www.apa.org/ppo/istook.html . Individual document with
no author identified or date: ABC’s Website Survey: (n.d.).
Retrieved August 5, 2004, from http://www.abc.com. An independent document
(no author identified): 1 Electronic reference formats
recommended by the American Psychological Association. (2000, August 22).
Washington, DC: American Psychological Association. Retrieved August 29,
2000, from the World Wide Web: http://www.apa.org/journals/webref.html
. If the primary author is
not available for the body citation, the first key word is to be used: (Electronic, 2000). |
Academic Integrity Statement:
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Every
KSU student is responsible for upholding the provisions of the Student Code
of Conduct, as published in the Undergraduate and Graduate Catalogs. Section II of the Student Code of Conduct
addresses the University's policy on academic honesty, including provisions
regarding plagiarism and cheating, unauthorized access to University
materials, misrepresentation/falsification of University records or academic
work, malicious removal, retention, or destruction of library materials,
malicious/intentional misuse of computer facilities and/or services, and
misuse of student identification cards.
Incidents of alleged academic misconduct will be handled through the
established procedures of the University Judiciary Program, which includes
either an "informal" resolution by a faculty member, resulting in a
grade adjustment, or a formal hearing procedure, which may subject a student
to the Code of Conduct's minimum one semester suspension requirement. Students
are encouraged to study together and to work together on class assignments
and lab exercises; however, the provisions of the STUDENT CONDUCT
REGULATIONS, II. Academic Honesty, KSC Undergraduate Catalog will be strictly
enforced in this class. Frequently
students will be provided with “take-home” exams or exercises. It is the student’s responsibility to
ensure they fully understand to what extent they may collaborate or discuss
content with other students. No exam
work may be performed with the assistance of others or outside material
unless specifically instructed as permissible. If an exam or assignment is designated “no
outside assistance” this includes, but is not limited to, peers, books,
publications, the Internet and the WWW.
If a student is instructed to provide citations for sources, proper
use of citation support is expected. Additional
information can be found at the following locations. http://www.lib.duke.edu/libguide/citing.htm http://bailiwick.lib.uiowa.edu/journalism/cite.html |